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We have a large-screen (50") Samsung TV (Great product) and purchased the 1st recorder for that one. The reliability of Samsung DVRs is unbelievably bad. I am ready to junk both remaining units and go to another brand. Obviously, I will never bring another Samsung product into the house. It's still operating but trashes DVDs, shows errors on the resulting DVD when you think it recorded correctly, and just freezes, requiring reset 2-3 times a week. I like totally different programming than my wife, so having two recorders of the same brand allowed us to record on both TVs and switch non-finalized DVDs that we both like.
BTW, finalizing gets longer and longer for each new successor of this product. What a pain.The 1st unit bought at Sears lasted about a year before acting erratic, then dying, resulting in $378.00 of warrantee repair. I have had 3 of these of various model numbers in the last 3 years. Please don't throw your money away on these newer Samsung DVD/VHS compos. Each successive "top of the line" unit gets worse and worse. The only plus side is most of the functions provided are outstanding, but operation get terrible as the new units come out. They are garbage.
The third unit (gee don't we EVER learn) on the old TV is the 375. I also have the hand-me-down old large screen (rear projection) TV. I wouldn't even consider taking these units to Goodwill. The 2nd newer unit for the hand-me-down TV died totally after 1 year. What a waste of money. I have an old Sony DVD player that is like that bunny.it goes and goes. Wish I could give it a "zero".
I ordered this product and was not able to take advantage of all its features. I am satisfied with the way this was handled and would not hesitate to purchase merchandise again via Amazon from this vendor. Mistakes can happen --- in this case, my mistake --- and products can be defective --- this one wasn't --- and the question then becomes: how will the vendor respond to the customer's problem.
The question then became one of returning it to the vendor. This one did, accepting that I had been at fault but, nonetheless, taking the product back, waiving a restocking fee, and returning my money. That apparently was my fault simply because I didn't realize what "tunerless" meant.
Good vendors always respond with good customer service. I was able to do that and I did receive my money back. What I look forward to whenever I purchase anything is good customer service.
To sum up: in my mind good customer service is every bit as important as a good product at a good price. However, next time I will make sure I understand everything before ordering.
It will on a DVD disc. Because so many shows are copyright protected and unable to be copied on a DVD disc, we are still taping most of our shows on a VCR. This Samsung unit played well, but would not show closed captioning on a tape. I contacted the company and was told that they do NOT provide closed captioning for the VCR portion of the unit, only the DVD.We are older and a little hard of hearing so the closed captioning is a necessity for us. I wish I had known this sooner and I would not have purchased this product.
the combo recorder functions well, it is simple to use and manual are difficult to understand. formatting of the discs is easy. however the recorder does not like the -dvd.
First Rate. Great Price, Fast Ship, Spot On Support.I have recommended this new company to a friend and will be doing business with them in the future.Keep up the good work.
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